Terms of Service

Last updated: December 2025

1. Definitions

• "Service" refers to the ChildMinderPro web application and all related features
• "User", "You" refers to the registered childminder or business using our Service
• "We", "Us", "Our" refers to WebuildLogic.com, the provider of ChildMinderPro
• "Content" refers to any data, text, images, or files you upload to the Service
• "Subscription" refers to your paid access to the Service

2. Eligibility

To use ChildMinderPro, you must:

• Be at least 18 years of age
• Be a registered childminder or operate a legitimate childcare business in the United Kingdom
• Have the legal authority to enter into this agreement
• Provide accurate and complete registration information

3. Account Registration

When you create an account:

• You are responsible for maintaining the confidentiality of your login credentials
• You must notify us immediately of any unauthorised access
• You are responsible for all activities under your account
• One account per childminding business (multi-user access available on your plan)

4. Free Trial

We offer a 5-day free trial:

• No credit card required to start your trial
• Full access to all features during the trial period
• Trial automatically expires after 5 days
• One free trial per business
• We reserve the right to limit or terminate trials for abuse

5. Subscription and Payment

5.1 Pricing

• Monthly: £12.99 per month, billed monthly
• Annual: £145.88 per year (equivalent to £12.16/month, save £10)

Prices include VAT where applicable. We reserve the right to change pricing with 30 days' notice.

5.2 Billing

• Subscriptions are billed in advance
• Payments are processed securely by Stripe, our payment processor. By subscribing, you agree to Stripe's Services Agreement and acknowledge their Privacy Policy
• We do not store your full payment card details - these are handled securely by Stripe
• Subscriptions auto-renew unless cancelled
• Failed payments may result in service suspension

5.3 Refunds

• Monthly subscriptions: No refunds for partial months
• Annual subscriptions: Pro-rata refund available within first 30 days if you cancel
• Contact billing@childminderpro.com for refund requests

6. Cancellation

You may cancel your subscription at any time:

• Cancel through your account settings or by contacting support
• Access continues until the end of your current billing period
• Your data will be retained for 30 days after cancellation for data export
• After 30 days, data may be permanently deleted

7. Acceptable Use

You agree NOT to:

• Use the Service for any unlawful purpose
• Upload false, misleading, or fraudulent information
• Share your account with unauthorised users
• Attempt to gain unauthorised access to our systems
• Reverse engineer, decompile, or copy our software
• Use the Service to harm children or vulnerable persons
• Violate any applicable childcare regulations or safeguarding requirements
• Upload viruses, malware, or harmful code
• Exceed reasonable usage limits or abuse system resources

8. Your Content and Data

8.1 Ownership

You retain ownership of all Content you upload to ChildMinderPro. We do not claim ownership of your data.

8.2 License to Us

You grant us a limited license to store, process, and display your Content solely to provide the Service to you.

8.3 Your Responsibilities

• You are the data controller for children's information you input
• You must have appropriate consent or legal basis to store personal data
• You must comply with UK GDPR and childcare data protection requirements
• You are responsible for the accuracy of information you enter

8.4 Data Export

You may export your data at any time through the platform's export features.

9. Service Availability

• We aim for 99.9% uptime but do not guarantee uninterrupted access
• Scheduled maintenance will be notified in advance where possible
• We are not liable for outages beyond our reasonable control
• Support is available via email during UK business hours

10. Intellectual Property

• ChildMinderPro, our logo, and all software remain our intellectual property
• You may not copy, modify, or distribute our software
• Feedback you provide may be used to improve our Service

11. Third-Party Services

Our Service may integrate with third-party services. We are not responsible for:

• The availability or performance of third-party services
• Any data shared with third parties at your direction
• Third-party terms, policies, or practices

12. Disclaimer of Warranties

While we design our tools to help you meet regulatory requirements, we do not guarantee compliance with Care Inspectorate or other regulatory standards. You remain responsible for your own regulatory compliance.

13. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability is limited to the fees you paid in the 12 months preceding any claim
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for loss of data, business interruption, or lost profits
• We are not liable for regulatory fines or penalties you may incur

Nothing in these Terms excludes liability for death, personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

14. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Content you upload to the Service

15. Termination

We may suspend or terminate your account if:

• You breach these Terms
• Your payment fails and remains unpaid
• We reasonably believe your use poses a risk to children or others
• Required by law or regulatory authority

Upon termination, you must cease using the Service. Provisions regarding intellectual property, liability, and disputes survive termination.

16. Changes to Terms

We may update these Terms periodically. We will notify you of material changes via email or through the platform at least 30 days before they take effect. Continued use after changes constitutes acceptance.

17. Governing Law

These Terms are governed by the laws of Scotland. Any disputes shall be resolved in the courts of Scotland, unless you are a consumer with rights to bring proceedings in your local jurisdiction.

18. Dispute Resolution

Before initiating legal proceedings, we encourage you to contact us to resolve any disputes amicably. You may contact us at hello@childminderpro.com.

19. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.

21. Contact Us

For questions about these Terms:

Email: hello@childminderpro.com
Billing: hello@childminderpro.com
Website: childminderpro.com